Commonplaces Customer

Interestingly, the strict application of the requirements of the ISO standards with other requirements of many customers correlates: privacy. The topic of privacy is not new, is gaining but with increasing trend towards the outsourcing of business-critical data immensely. Dealing with customer data, General and personal data in particular is a subject to which this framework certainly would blow up. However, it can be said that the questions are always deep and detailed, in client meetings. And that is a good thing. An enlightened client is ultimately much more grateful and know elaborate measures to comply with all available privacy policy best to appreciate. This involves not only the minimum requirements of 4 BDSG, but, similar to the ISO certification, a holistic concept which is behind it. State authorities, as well as medium-sized and large customers have understandably very high demands on the business dealing with their sensitive data.

Negative headlines in the media on this subject demonstrate increased sensitivity only in the increased mass in this regard. Here, the zero-tolerance limit applies to serious business provider. It is a legally required and entrepreneurial ordered supervisor to do much more to provide security and to guarantee. Here comes the first mentioned correlation between ISO certification and privacy in the game. On the basis of a consistent quality management a variety of measures can be implement, which not only conform to the privacy, but go far beyond. The complete transparency of all work processes and their logging up to the several times in the year repeating internal audit, which in turn itself is verified, get no room for individual or structural negligence in the provision of the services (including professional customer and staff specific data storage). Here it goes not only to a law-compliant behavior on customer’s request, but rather to the company’s philosophy, who lived in the company. That goes as far as to exclude individual customer segments by the provision of the services offered as far as potential interference can be expected.

This applies especially, if this possible profits must be dispensed with. Such policies also integrate into a QMH and mutate from informal Commonplaces binding instructions where failure to comply may lead to a loss of the ISO standards for the entire company. A chaos not automatically becomes its opposite, just because it is certified. A non-existent company structure may not be certified. A certification according to ISO-standard can be performed only on the basis of existing and appropriate structures. This misunderstanding of the consecutive terms has brought to despair so many businessman. A certification in itself brings no structure, you can authenticate them only at best. Successful quality management is basically in all heads on CRM, customer relationship management, absolute pure form. Because at the end it is only and exclusively to serve the wishes and needs of our customers and partners, as we expect it of ourselves would not only on the day of the award of contracts, but to each other also. Sounds naturally and easily. But if it that would be, then’s can everyone! Nils S. Kaufmann General startup project manager head of quality management centron GmbH