Cooperation for unified communications solutions for contact center of the new generation of Dreieich / Frankfurt, Stockley Park London, arrange aspect and Dell services in February 2012 – aspect, provider of solutions for the customer contact and Microsoft platforms, and Dell Services solutions for contact centers and enterprises have agreed a cooperation for the marketing of Microsoft-based unified communications. Many large companies see contact center as a main place for customer loyalty and as a sales driver. Legacy telephony infrastructure or poor connections can cause however, that calls are missed or canceled, which has a negative effect on customer service. This can lead to lost sales and have an adverse affect on the company’s brand. The collaboration aspect and Dell includes the technology, services and contact center expertise, to provide dynamic and effective solutions for the customer contact from one hand customers.
This relationship gives customers the flexibility and Scalability they need to optimally adjust your PBX and contact center solution to their requirements. Golfbreaks.com, one of the largest European operators of golf vacations, implemented a Microsoft-based unified communications solution with multimedia contact center infrastructure, to replace its outdated PBX platform. As the telephony platform of golf breaks no longer could keep up the customers with service requirements, the company chose a contact center solution on an open, efficient and affordable software platform provided by Dell and aspect. Growing number of bookings we had to deal with a new way, to do more without additional staff”, explains Steve Hemsworth, Managing Director, Golfbreaks.com. Our customer service is the reason that people always book through us. However, the lack of integration of the channel was a burden for our agents and solutions with the increasing demand and led to increased Administration expenses. The contact way preferred by the customers change as well as the time to contact us. “” We have our operating hours already expanded over 30 percent, and thanks to the new SMS and email support as well as integration with our CRM solution, you with us is easier and faster booking can.